Can't find what you are looking for?
BT Broadband
GENIE SAYS
BT Broadband has pretty competitive pricing, generally excellent speeds and you get free UK evening and weekend calls included.
You can currently get a FREE Wireless BT Home Hub with their Option 1 package, though this is not the new Sleek black 2.0 Home Hub included as standard with Options 2 and 3.
If you have queries regarding BT Total Broadband call 0870 850 8475 quoting reference 222.
BT products
DEALS
DEAL 2: BT Option 3 - Only £18.99 a month for the first three months on an 18-month contract
DEAL 3: Free wireless BT Home Hub with Option 1 broadband - exclusive online offer!
DEAL 4: BT Total Broadband Anywhere - only £23.99 a month for the first three months on an 18 month contract.
DEAL 5: Free Setanta Sports for BT broadband customers with who sign up to BT Vision.
DEAL 6: BT Option 1 - Only £7.95 a month for the first three months with an 18-month contract!
BT reviews and ratings
Top reviews
| by Mike Heard, 08 January 2007 | did you find this review helpful?  (30) |
|
Converted to Bt option 1 about 12 months ago using both wifi and cable. no problems with setting up and non since.
| by nomie44, 08 January 2007 | did you find this review helpful? (18) |
|
I've had BT wireless for about 3 years and though they cost a bit more it's always been very reliable. When I did have an access problem, they were really helpful - even knew how to sort the problem on a Mac, which is rare indeed! Plus, a follow-up call was made to check my problem was sorted.
| by Ella Chandon, 08 January 2007 | did you find this review helpful? (16) |
|
I've got the package with the WiFi hub included and it was pretty easy to setup and get going. BT are never the cheapest but I've never had a problem and it goes with some useful anti-virus software.
| by Dave T, London, 27 August 2008 | did you find this review helpful? (0) |
|
The biggest mistake I ever made was letting a BT salesman con me into upgrading from Option 1, which I'd had for years and ran fine, to Option 3 which is useless. Needless to say, the 8megs promised proved to be a figment of BT's imagination. They rated me at 2megs - which would have been fine if it was true. I can download at between 15 and 25Kbps. Spend hours on the phone complaining and they will reset the server and it runs fine for a couple of days, then the service drops back down again. The last time this happened, a BT help desk drone said the answer was to pay them £9.95 extra a month for their IT experts desk! Yeah, right. At least they have no grounds for stopping me cancelling my contract: the service doesn't work, therefore the contract is void.
| by Jamhead, 19 August 2008 | did you find this review helpful? (0) |
|
An absoulute piece of junk. The worst deal I've ever seen. It's the biggest piece of lying junk I've ever seen. I crash on average once per half hour, or sometimes I get 11 times per half hour, like today. I go at an average of 20kb/s and it's dropping. a terrible deal. It's more expensive then most. It's supposed to be wireless, but the thing is, you need to put a wire in for the wireless to work. When I download it CLAIMS I'm going at 56mb/s... WHAT A LOAD OF RUBBISH. Another really annoying thing is that I have to change around wires every day I want to use it and whenever I connect it, the downstairs telephone doesn't work. I really cannot stand BT it's the worst thing I've ever bought. I HATE BT!
| by Mr Angry, 27 July 2008 | did you find this review helpful? (1) |
|
I have had BT Broadband for 6 weeks now. During this time I have had no end of problems with very very slow speeds. They eventualy sent an engineer round who said the line was easily capable of 8Meg and that they had limited me at the exchange to a maximum of 2Meg. They still have not managed to resolve the issue. Their Indian based "help line" is no help at all. Wish I had gone for O2 instead! DO NOT GET BT!
| by Gab3xOxford, 23 July 2008 | did you find this review helpful? (0) |
|
The cost of BT total broadband + line rental with VAT is £50. In OX4 my speed is 537Kb, a 1/4 of their minimum advertised speed and 1/16 of their advertised 'up to 8Mbs' service. Obviously not knowing that I will get such a slow service I ordered the unlimited option as I tend to use broadband a lot. No one warned me that despite being 1.4km from exchange my maximum signal strength will be 2Mb or as it is proving in reality a quarter of that. Forget iPlayer, forget fast page loads etc. This reminds me of my first broadband connection, faster then the dial up but not fast enough for anything practical. On the basis of this I managed to break the contract with BT after spending two weeks on the phone to them. I have ordered Virgin which also has bad rating but they are 50% cheaper and the only company that can give you a better line then BT as all other suppliers rely on BT's infrastructure.
| by tom67421, 06 July 2008 | did you find this review helpful? (2) |
|
BT is total rubbish do not buy it , im stuck at downloading 8.1 kb constalty shuts down having to ring them every week and get useless advice total worthless service i suggest that you should never pay this and swich like i shud
| by Ben, 19 June 2008 | did you find this review helpful? (0) |
|
I've been with BT Broadband for a while but it has been getting progressively worse and now, in the evening it is total crap. 192kbps and i'm on option 2 which advertises at anything up to 8mb. I've been told by their not very helpful helpdesk that the maximum speed I can expect due to my being more than 1 mile (i know..huge distance) from the phone exchange is 512kbps. Personally if they knew this then I will have to get Trading Standards involved.
| by Jon, 17 June 2008 | did you find this review helpful? (0) |
|
Bt total broadband should be renamed as it is 'sometimes' total broadband. What is particularly annoying is that the service constantly stops you watching bbc iplayer, but cutting your service so you have to restart the hub every few minutes or so. Based where I am in Highlands of Scotland, I have little choice but to put up with this poor service (one might even call it a bit of a rip off). I can't wait until more choice reaches me at which point I will be the first to jump to something less problematic. My advice is if you can avoid BT then avoid them.
| by Brian, 07 June 2008 | did you find this review helpful? (0) |
|
I am very fed up with BT Broadbands deplorable service. For the last 3 months my 8MB service keeps dropping out and the IP Profile drops to 135Kpbs several times a week! (this is the maximum speed set for your line at the exchange) even though the line could support more than 3MB. I have had one visit from an engineer a two months ago who did not do anything but said he could change something at the exchange. Now from www.speedtester.bt.com the lines maximum throughput is down to 1248 Kbps from 3500 Kbps and the IP Profile at 500Kpbs and it will probably drop back to 135 shortly. Phoning BT I am told that the profile cannot be changed as an engineer is due to visit on monday, if I want the IP profile raising then I have to cancel the engineer. I guess I am only customer, I have had enough of hanging on while they do tests and now after hours and hours on the phone I say please run the test but I do not need to hold while you run it.
| by John, 05 June 2008 | did you find this review helpful? (0) |
|
I've been with BT since what is it? 2-3 years now maybe more?.. Our Phoneline has always with BT needless to say we've been a loyal customer for many a years now and yet over the past 6 months i've noticed our 8mb BT Total Broadband is falling well short of the package im paying for. I understand traffic is a factor in the speed as well as the location however the speed test from BT says we are capable of getting 7.5mbps with our package. This is over-stated.. i've yet to see our download speed go above 400kbps and recently its been under 70kbps. As i right this im downloading at 17kbps 17. I wrote a complaint email to them and nothing came of it, they didnt even reply to me, and since writing that email my speed has gotten slower. I cant even stream music anymore without it stopping and starting every 5 seconds (and thats not a ball park figure its actually true) my music stops every 2-5 seconds and re-buffers. Im not happy with this Company at the moment.
| by Amz, 03 June 2008 | did you find this review helpful? (0) |
|
hi i been with bt for 8 years now and i think bt great there customer service gd and another thing is bt rolling out 24 meg broadband speed around my area on jun 30 cant wait
| by P.P., 16 May 2008 | did you find this review helpful? (0) |
|
BT works ok from 11pm at night until 5pm in the afternoon - as long as not a lot of your neighbours are consuming your shared bandwidth. BT is awful from 5pm afternoon until 11pm at night - where mine is limited to 10KB download! My BT fixed 12months contract has been up for years now - so i do not renew it and stick at 2MB with them - but i'm still with them because reading the small print of all other ISP's they are no different - too many people online at once makes eveyones speeds slow!
| by ofum, 06 May 2008 | did you find this review helpful? (2) |
|
BT say the service is unlimited. This is a blatant lie. Their "fair usage" policy allows them to limit the service to a useless crawl if you exceed an unspecified amount of downloads. Furthermore, they will not tell you they are limiting your service or even tell you when your service has been limited (they call it "restricted" to overcome the embarrassment of admitting it is limited). WANT AN UNLIMITED SERVICE? DO NOT USE BT. ALL THEIR BROADBAND OPTIONS ARE LIMITED (SORRY - RESTRICTED). IF YOU DOWNLOAD FILES REGULARLY THEN BT IS NO USE TO YOU. I know, because my BT broadband has been limited on their Option 3 package despite advertising it as unlimited and is of little use so I am going to another provider. YOU HAVE BEEN WARNED!
| by |Katz, 27 April 2008 | did you find this review helpful? (2) |
|
Just went with BT, I wish I'd read this before I had. I had a lot of trouble with virgin internet as much as 10-12 hours a day went totally dead. Just gone with BT 12 days ago, speed is absolutely dire, support so far has been useless, it's an upto 8mbps connection often I get 0.1mbps, just about 4 times that of 56k modem. I am ABSOLUTELY FURIOUS WITH BT! I will be demanding a refund for every day they've fleeced me and if it's not sorted out within the next week I'll be working on any way possible to cancel the damn contract. That speed isn't even broadband. It's old ISDN speed. I had better than this with ntl when they first started 8 years ago. Head the advice everyone else has given, steer clear of BT. btw, I am only 1/4 mile from the exchange and BT told me I'd get around 6.5mbps originally when I first speed tested. Now they say 2mbps max, which is utter crap. A.V.O.I.D.
| by jam, 20 April 2008 | did you find this review helpful? (0) |
|
ive had bt broadband for 5 years everything was fine on a 1 mbps connection for the first 2 years and then they upgraded me to up to 8 mbps and eversince its been a nightmare download speeds as low as 60kbps from my normal 135kbps then 6 months ago it went up to a steady 290kbps 3mbps connection and then 2 month ago the phone and internet went dead and they got us back on in a few days and ever since i am lucky to get a 0.128 mbps with a max download speed of 15kbps yet the line tests at 3.5mbps it takes 50mins to download a 40mb driver for an ati video card and ive phoned bt about 50 times and always go to india were they always take you through the same thinks that never work
| by Cakes, 15 April 2008 | did you find this review helpful? (1) |
|
Been with BT for about 10 years - had broadband Option 3 for about 3 and half to 4 years. Got the home hub. Everything works great. Have two PCs one right the way up in the attic and 4 laptops and i-touch all of which connect via wi-fi with no problems whatsoever. Only problem I had was when I installed Norton Anti Virus - caused problems no end so took it out and installed AVG free. Also the hub phone works a treat. Have openzone when out and about and have just signed up for the new broadband anywhere with the free [blackberry style] phone. Some of the reviewers above - instead of slagging off BT if they have nothing better to do - should go check their [notice that - 'their'] grammar.
| by bt totalcrap, 15 April 2008 | did you find this review helpful? (0) |
|
Having changed to bt total broadband 8mb 2 weeks ago after several years with freeserve and a steady 2mb speed I have had less than 1mb for the 2 weeks. Foriegn helplines that are impossible to understand and emails to bt have proved fruitless. I have asked for my MAC code so i can go back as they are not keeping their part of the deal, but they cannot even send me that. KEEP AWAY FROM BT BROADBAND
| by Ian King, 19 March 2008 | did you find this review helpful? (0) |
|
BT Broadband Option 3 - Worked fine for 6 months then 4M connection dropped to about 256K. BT at a loss to explain it. BT Wholesale were throttling account but no-one at BT broadband aware of that. Next issue - lost connection altogether - tried 3 different routers before BT would send an engineer - he came and wrecked the internal wiring of our Master socket before realising someone had cross-wired at exchange. I had to rewire internal sockets - BT said they would have to charge for him to come and repair the damage he had done - no thanks. Now moved to SKY broadband and I get the same old 4M connection but for £20 less a month. At least I'm getting value for money now at £5 per month. Steer clear of BT - fat cats at the top, monkeys at the bottom!
| by BRIAN JACKSON, 22 February 2008 | did you find this review helpful? (0) |
|
I have used AOL for the last five years but when they sold out to Carphone Warehouse, the service became non existent with excusess, poor service, slow speed, more excuses and even lies. Finally i had had enough and left to join BT three weeks back. I opted for the top package, 8 meg speed, home hub etc etc. fastest speed i have had was just under one meg, despite line being capable of 7 meg plus. I have spent hour on the helpline who have blamed everything, the line, the socket, my computer hardware and software and still i only have about half a meg. Cannot run the BBC i Player as its constantly getting disconeects and buffering. Web pages take ages to load, Skype and MSN messenger have become increasingly unreliable and still the excuses continue. I used about a dozen different speed testers and they all give results around 1.5 meg with the exception of BTs own recommended one which gives me a clean bill of health. (What a surprise that is) even Real Player dropped to 512.
| by hilary, 08 February 2008 | did you find this review helpful? (0) |
|
Apart from current technical problems, I am being driven mad trying to get BT to explain why my local exchange has suddenly stopped providing up to 2mbps and now promises only up to 0.5mbps per second. Asking this question seems to prompt BT operatives to shift me around the infernal carousel that is their complaints system until I reach a dead end. BT is arrogant, devious, useless and crap, but has raised the art of meaning-light communication to new levels. Either they are truly inefficient or they are aliens seeking to weaken the resolve of the human race prior to invasion. However, they are super good at taking your money!
| by Dave, 28 January 2008 | did you find this review helpful? (0) |
|
Awful Broadband support... I was with them for 1 month on a 12 month contract and manage to leave. I explained they were Throttling my broadband speed on everything apart from port80... so no Bittorrent, no ftp, no youtube... no nothing apart from text. They said I could leave as this was a line issue....? Why did it work with UKonline?????
| by Colchester., 25 January 2008 | did you find this review helpful? (0) |
|
Seem to have had the opposite experience to the majority of people. Have been with BT for 4 years now and have never had any problems. Am on option 2, and still get excellent download speeds despite being right on the edge of the max distance from exchange. Wireless is excellent, and can run Eve-Online on my laptop from the garden with no problems. Sometimes Router freezes, but switch it off for a few minutes and then switch it back on and works fine (and this is not unique to BT may I add). Have had some issues with download speeds dropping after firewall has downloaded upgrades, but this is due to the firewall settings and not the BT service. Only complaint would be the customer services, as they can be less than useless, but this is no different to most of them I think, and as I have never lost connection due to network problems, not that big a deal.
| by Victor Crane, 20 January 2008 | did you find this review helpful? (0) |
|
Well it looks like everything has already bee said, but just to throw in my tuppence-worth, I've been with BT for almost two years now and I can't think of a single good thing to say about them. I cannot wait for my contract to end so I can get shot of this ridiculous system. I have the up to 8mb service but have never in a year got better than 2mb. The router continually drops on and off the network, the wireless is absolute trash, it's much more expensive than other providers. If you're not with them already then PLEASE take it from me, AVOID BT LIKE THE DAMN PLAGUE!!!!
| by D Smith ,Lincs, 17 January 2008 | did you find this review helpful? (0) |
|
BT IS TOTAL CRAP they throttle any kind of downloads after 5 especially with that homehub ,i couldnt wait any longer and paid up my contract early just so i could get rid .went with orange and even though there helpdesk is as bad i am gettin 5mb all the time instead of crappy 1.5mb from bt 8mb
| by harrypothead, 09 January 2008 | did you find this review helpful? (2) |
|
have bt option 3 with home hub for 8 months now.the first 5 months were fine,good speeds around 6mbps and no problems at all,until a few months ago that is. According to BT, my line should be able to support a 6.3 Mbps ADSL connection via ADSL max,at the moment its 0.5 - 1.5 mbps. After spending hours and hours pulling my teeth out as to find the reason for this i eventually put it down to bt throttling my speed,eventhough i am not a heavy user.the 4 o-clock slowdown slows my speeds to 20kbps, its 60kbps at the best. i live 86 meters from the exchange and get 20kbps after 4 o-clock? im just fed up with this plastic company who would sell you there mother.there service is rubbish,there product is unreliable and i find there customer support is useless. MY ADVICE-DO NOT GO NEAR BT! IF YOU HAVE BT COMPLAIN AND COMPLAIN TO THEM MORE. YOU ARE NOT ALONE!
| by ManInTheBoat, 06 January 2008 | did you find this review helpful? (2) |
|
I've had BT broadband since 2005 and up until a month ago it was working perfect. I was getting download speeds of 6.5 - 7.5mbps. Now I'm lucky if I get dial up speeds. I contacted the helpless desk in India, eventually got an engineer round who told me it was a problem due to port forwarding. I changed routers and the problem was solved for about 2 days and then it came back. I shall be changing providers as soon as possible.
| by Gram UK, 05 January 2008 | did you find this review helpful? (0) |
|
Bt Home Hub - if you have one of these - get rid of it. I had this for 6 months or so before I decided to get it repalced. Turning point was that I would get dropped down a few Mbits after 2 - 3 consecutive days running. When I was only getting 2.5 Mbits tops - going down to
| by Big Tiny, 23 December 2007 | did you find this review helpful? (3) |
|
I've been a BT Broadband user for almost a year now and and am getting excited by the fact that I can go somewhere else for my service, although there does not seem to be a "good" one out there. I have BT Option 3 which includes a totally useless 'phone. The volume is very low and the echo makes me think that my voice is being transmitted down the duct that the cable runs though. I was promised 6.5Mbits but have not reached 2.0Mbits, more often 100kbits is the norm and that doesn't include the long wait to sign in. As many have said call centre is in India which I can't be bothered with anymore. I was told by a supervisor? that I was a rasist as I had said that the English that they spoke was not the same as mine. I have used a friend to ring up for me but he was unable to comprehend either, he's from India so what chance do I have? I am disabled and am very much dependant upon my laptop for communication with the outside world but am feeling very isolated at times due to BT!
| by Mr Delboy, 24 November 2007 | did you find this review helpful? (2) |
|
UTTER RUBBISH and the Indian call centres with people that can hardly speak or right english most of the time is the Icing on the cake.
| by orkneybits, 06 November 2007 | did you find this review helpful? (3) |
|
BT, umm that stands for Broadband Trash doesn't it....no, wait, Bad Telecom? - which ever, it's terrible. We're treated like second class citizens, their support, umm what support, unless you have an eastern Indian language, it’s terrible to try and understand, then you come away feeling bad because of it. BT drape their cables over our fence posts, we get dial up speeds, they are expensive, they do not fix the line, they will not provide any support what so ever. It will either work, or it won’t - tough. Was easy to set up from the box, although the wireless router has a fault, and really can’t be bothered even attempting to get it fixed, only one port in the hub faulty, we can live with it. Ok, our location may have a slight influance in this, but even so, all customers, no matter where their location is should be treated equally! Don’t go with BT, and no I don't reccomend Virgin either!
| by The Analyst, 02 November 2007 | did you find this review helpful? (5) |
|
BT Broadband is absolute RUBBISH! The download speeds NEVER reach close to the advertised level - I'm paying for 8Mb and get 1.4 if I'm lucky. Their call centre is in India and staffed by morons working to a script who don't listen and have accents that are close to unintelligible. I've had 3 engineers call and no-one has any answers. MY ADVICE - STAY AS FAR AWAY FROM BT AS POSSIBLE
| by c bodley,staffs, 26 October 2007 | did you find this review helpful? (2) |
|
trouble from day 1 with bt option3. norton security that was supplied was corrupt. phoned tech centre who couldn't download it either. after one and a half hours on the phone and watching an arrow dart all over the screen they askd me to reboot, which i did but mouse wouldn't work -there reply- call me back when the mouse is working! i had to have my computer but back to factory settings by the local computer store. set broadband up again this time security worked but not the bt helpdesk. after a week or so the norton security wouldn't scan so phones tech department in india and again they went on to remote assist and deleted files left right and centre. after three hours watching the arrow i was left with an unworkable computer. got it fixed again everything going fine till i realised i hadn,t had a update from norton for a while. i decided to do a complete scan which ofcourse didn't work. currently i have a computer with no security and a bt engineer that never showed up
| by xxcarrieannx, 24 October 2007 | did you find this review helpful? (3) |
|
BT is the worst ever broadband! Ive been with wanadoo and AOL had no problems, BT cant even get the connection right, the engineers are rubbish and tell you to go and buy parts you dont need , absolutley rubbish, also half the time i cant even connect, STAY WELL CLEAR!
| by ambste, 18 October 2007 | did you find this review helpful? (1) |
|
have been with bt for around five years now. took out the first broadband with the speedtouch modem. thought it was great. better than dial up anyway! then upgraded to the bt voyager wireless modem when that was available. again, not really any problems once up and running. not really sure what speeds i get but it seemed great. until that fateful day when i upgraded to option 3 with the hub! what a pile of crap!! and thats polite. it freezes, drops the connection, resets itself god knows how many times a day, updates itself god knows how often, has to be switched off and on to sort it out. when downloading at night or in the early hours the speeds are great. during the day, you are wasting your time. as i said, i have been with them for five years and am counting the days, as to when my contract runs out. they must know this is a crap service. they e-mailed me saying that if i sign for another 12 or 18 months i can save £2 a month and get a free hub phone. the same as a new customer!!
| by cdrwizard, 16 October 2007 | did you find this review helpful? (1) |
|
STAY WELL CLEAR OF BT! I have BT option 2 broadband which is supposed to be 8mb, I actually get between 2 & 3mb!! My exchange has been tested & I should be able to get at least 6.5mb. When I complained to BT they had me test the line for a month, it was the same all the time. I spoke with their technical support who said that "I SHOULD KEEP QUIET, DON'T SAY ANYTHING & BE THANKFUL THAT I AM GETTING 2 TO 3mb!!!!!" cheeky son of a bitch! Thank god my contract has now ended & I can give them a well deserved boot up the backside.
| by garethc, 10 October 2007 | did you find this review helpful? (3) |
|
keep away from bt, works well but the company stinks, been with them 3 1/2 years and apparantley when i went to cancell was told that i had 7 month left on my contract, then was told that because ive phoned bt in the past i am agreeing to there terms and conditions witch inclued an other 12 month contract, might have it sorted but took 6 month of phone calls/emails, the slowness of bt combined with the call centre monkeys unable to get a grasp on easy situations (cruel to monkeys ok baby chimps with learning difficultys then) make them the worse company ever when you want somthing sorted, beware how many of you are still in contract without knowing it,
| by jk5, 02 October 2007 | did you find this review helpful? (0) |
|
Very poor support from Indian call centre (BT Home) - not only difficulty with English but not technically competent either. Spent 9 days and 14 hours on phone going through the SAME set of 'tests' over and over again. Fault was finally resolved by a BT/Openreach engineer finding a wiring fault in the exchange. No support for Linux! Thought BT Business would be better. Wrong! An obscure, non-standard, eMail system hamstrung by tying themselves in 'security' knots spoilt the whole thing and I had to cancel the service after only one day.
| by Atul Garg, 12 September 2007 | did you find this review helpful? (1) |
|
I have had massive billing problems with BT. Their Broadband service seems to be good, but their billing software is totally useless. Keep making mistakes. Keep charging you extra for no reason and then you have to call one million times to get the money back.
| by Sharon Ray, 26 August 2007 | did you find this review helpful? (1) |
|
I have recently upgraded to option 2 from option 1. Since I have upgraded I have had major difficulties attempting to download the Norton Security. BT yahoo have tied 6 times over the past 4 weeks with no luck. I am very dissapointed with the lack of communication/acknowledgement from BT regarding this problem.
| by BT CAN GET THE F OUT OF MY COUNTRY., 20 August 2007 | did you find this review helpful? (2) |
|
Was with BT since Wireplay Dial up, in the last 2 years British Telecom is a total joke as BT can't do broadband, I am not kidding. December the 5th contract runs out and surely will be glad to get the **** out.
| by Tom Wise, 18 August 2007 | did you find this review helpful? (3) |
|
I wanted to connect a phone and order broad band. I waited 10 mins, had to call again, waited 26 mins got through and got dumped in two, tried again and gave up after a 30 mins. All of that cost me, as I could only call from a mobile. Outrageously bad service. A saturday in the middle of August is not a peak time.... Does it get better from here or is BT always so carelessly wasteful of customers time?
| by dissatisfied customer, 14 August 2007 | did you find this review helpful? (3) |
|
THIS HAS TO BE THE WORST BROADBAND PROVIDER EVER.The service they offer isnt even good enough to be called broadband.I was assured by them that i can recieve 6mb,I recieve 512kb, and i rarely go that fast, most times i get about 56k is the off peak times and about 20kb during the daytime and ive been with BT for a year now. Also there have been months ive been without service and suffered as a result.I will not recommend this service to anyone.PLEASE STAY FAR AWAY!
| by Cliff Jones, 13 August 2007 | did you find this review helpful? (3) |
|
Upgraded to BT Total Broadband Option 3 in May 07 from my BT Broadband Option 4. Can no longer play online games due to a very slow IP throughput of only 0.11 MBPS. Contacted BT support several times and still remain with very slow connection speed. Often have no connection at all during busy times. Complained to BT three times and still no response other than an automated message stating that I will be contacted within 24 hours.
| by M HOWELL, 10 August 2007 | did you find this review helpful? (6) |
|
Since recently moving to Berkshire (Feb 07) I have experienced nothing but trouble with BT Broadband. Often I am unable to gain any connection for days and when eventually connected the broadband service just drops of its own accord. Having spent countless hours/days talking to the overseas call centre (mainly I discover at my own expense) no progress has been made. Having been categorically assured that my old modem BT Voyer was at fault I signed up for Option 2 (Home Hub). Naturally just like their Customer Care this was useless and does not overcome the problem. Having had 2 home visits from BT Openreach line engineers I know that there is definately nothing wrong with my telephone line however, trying to get this broadband problem resolved is like getting blood from a stone. If anyone knows how to get hold of the appropriate broadband engineering service desk in the UK by telephone they should post it on the internet. In summary BT Broadband is RUBBISH.
| by W.Cochrane , Glasgow, 07 August 2007 | did you find this review helpful? (2) |
|
I`ve always stuck by Bt for its service I know you pay a little more but I like a few others on this forum thought it was worth the extra pennies , any way I recently upgraded to option 3 end of march from 2 mb and i must say at first it was amazing peaking at 750k download anytime of day I know it slowed down at certain times but nothing like I`m experiencing now , during peak times anything after 5 pm my speed drops to less than 100kb , when you phone helpline you get thru to someone in delhi who doesn`t even know what day it is nevermind anything else about your package , its not their fault they have a standard set of questions to ask , fair enough but surely once you register a complaint you don`t have to repeat it every time you call , anyway i complaint about sudden drop in download speed all they eventually do is do a line check their end and tell to you goto to speedtester.bt.com which does show my download speed full pelt , but every other site/server i visit shows otherwise
| by S Holmes, Lincoln., 25 July 2007 | did you find this review helpful? (2) |
|
My husbands BT Yahoo E Mail account was compomised when the Technical helpline in India changed the password for his account, for a customer with the same name and similar e- mail account address. They changed the password to allow him access despite him being unable to answer my husbands security questions and answers to his memorable information. This allowed the other customer access to all my husbands private e-mails, and personal information. BT now think that the matter is all cleared up because they have solved the problem, and changed my husbands e-mail address.They don't seem to be able to grasp the serious implications this may have and the anxiety that we have in case our personal information is used. We have been offered no re-assurance that everything is ok and that they will persue the matter to ensure all is well, nor an offcial apology. I would not recommend BT to anyone now and we are in the process of leaving BT for good.
| by Dan Ware, 18 July 2007 | did you find this review helpful? (1) |
|
I have had really good speeds with BT; 5.5 Megabits + for nearly a year, until a week ago... Now it is 0.1 Mbps (120k) download speed - and unbelievably 360k upload! More than twice as quick to upload! In the small hours of the morning the download speed peaks at 200k. Tech support again down't believe I know my figures (and I am a programmer by trade). I have been happy with BT for nearly a year but now my trust has gone. They must have tons of people on the same switch around here and gone cheap. That's the problem with being the first fella in the village to get broadband! D:
| by M. Shafto, Northumberland, 16 July 2007 | did you find this review helpful? (3) |
|
What an absolute load of crap. BT total Broadband is to be steered clear off. they upgraded me to a 4mb line, which is the highest i can get in the area i live, yet the connection rate is worse than when i had a 1mb line. Theres point in phoning, as you will be put through to somewhere in india where they cannot understand a word you say, and therefore cannot help. once i managed to get a engineer come out, they said that the line was working fine. yet every speed tester i have tried has said that the connection is running at only 133kps. steer clear from this lot an absolute joke. l
| by angry customer, 11 July 2007 | did you find this review helpful? (4) |
|
COMPLETE AND UTTER CRAP!!! RUN A MILE. SLOW DOWNLOAD SPEEDS, AT ALL TIMES OF THE DAY. USELESS. I HOPE THE MEDIA GET HOLD OF THIS PROBLEM AND BLOW IT UP, LETS SEE WHAT BT HAS TO SAY ABOUT THAT...
| by T Weston, London, 04 July 2007 | did you find this review helpful? (2) |
|
Absolutely appalling download speeds. You might pay for the best package available but at peak times you'll actually get a service worse than dial up. But hey don't worry, if you use the web at 3 am you'll get something approaching what you paid for! BT assured me that this was "normal" at peak times (6pm - midnight!). In fact once my complaint was directed high enough it was disclosed that BT was rationing its bandwidth because there were too many subscribers! I spent over 16 hours calling, writing, Emailing, stuck in call centre hell and raising my blood pressure no end. At times it was so slow an internet page would not even come up (and you get forget about getting onto the BT speed test site!) Avoid this, steer well clear and if can get broadband via cable. This was a truly horrible experience.
| by Brassed offf Bob, 03 July 2007 | did you find this review helpful? (2) |
|
I have been a BT broadband user for about 4 years and was getting peppered with e-mails and letters to upgrade from my 2mb opt 3 to the Total Broadband 8mb opt 3 with a promise of 4.5mb speed. I did and it was the worst, fastest I am getting is 1.8 mb I can't even watch streaming video, tried the bt help online and phone what a nightmare on the phone for hours passed from one to the other with no result. Complain and it is ignored, there is no one person you can talk to. My advice don't go anywhere near it, I don't know about other suppliers because i have always been with BT but give this company a miss, I am going to..
| by P Clifton, 27 June 2007 | did you find this review helpful? (2) |
|
**DO NOT TOUCH BT TOTAL BROADBAND WITH A 500FT BARGEPOLE** Upgraded from BT 2mb connection, on which I used to get a consistent 220k download speed. Now on 8Mb Total CrapBand, if I download at 3am, yeah around 600k, between 6pm + midnight I'm lucky if it goes above 55k. WHAT A COMPLETE JOKE. No help from New Dehli, cant even understand the difference between 2mb and 8mb. If your looking for decent(300k - 600k) download speeds steer clear of BT. Right I'm off to scream for a refund and to cancel my contract!!!
| by mike c, 21 June 2007 | did you find this review helpful? (5) |
|
I moved from another supplier to BT because I thought it was a name you could trust - boy was I wrong! Technical support (if you can call it that) is in India and they dont even know what services you have. I complained within 24 hours of getting the Home Hub with IP Phone that the phone had a echo on it - they had never seen the IP Phone in India! When they rang me on it they said they could not hear an echo - strange how everyone I speak to on it hears the echo! Upgraded to BT Vision - my advice don't bother! It never worked the day they upgraded it they dropped my broadband speed from 6.5mb to less than 0.5mb - meaning the vision would not work. After two months of argueing and 4 engineers coming to my house, they could not fix the problem, they have cancelled the contract. Thanks BT - you are completely useless. Your strap line "It's good to talk!" - well maybe you should take your own advice none of your deparments talk to each other - making it impossible for customers.
| by B A, 13 June 2007 | did you find this review helpful? (2) |
|
Absolutley terrible speeds since the end of February. Between the hours of 4pm and midnight the speed drops from a respectable 4500kbps to somewhere between 40-200kbps. This means streaming media and downloading files are pretty much out of the question, and web pages can take minutes to load. This problem seems to be fairly widespread, check out the forums at dslzone and thinkbroadband. No one at BT is prepared to help, you'll just end up talking to the brick wall that is the indian call centre, stuck in a 18 contract. My advice is to stay away, there are for more reliable and helpful providers out there.
| by D. Tree, 13 June 2007 | did you find this review helpful? (0) |
|
brilliant service had a glitch for about 1 hour while they where repairing somthing or other down my street always very friendly and reliable service would definatly use bt again and the mac support is deffinatly a plus
| by Vern Moorhouse, 10 June 2007 | did you find this review helpful? (0) |
|
Been with BT Broadband for about 3 years now. Not the best but definitely not the worst (having read about Tiscali elsewhere:. Pros: Most of the time does what it says on the box. Despite several months where I'm positive I exceeded bandwidth allowance, never been threatened with a Fair Use enforcement or move to a higher option. Cons: Much vaunted upgrade to 8Mb service runs 5.5Mb at best and before they activated had to agree to a further 12 month minimum contract. Connection reliability varies. Line rarely drops but using an ASDL modem many times could not get the Internet connected despite a steady ADSL signal. Now on Wireless, some initial problems with router not picking up Internet/PPP service. Very frustrating series of calls to the 0845 Indian call centre. Problem eventually resolved though no real information as to what was wrong. Would be much more efficient if Tech support UK based, surely beneficial for BT.
| by Jaxo, 06 June 2007 | did you find this review helpful? (1) |
|
bt broadband is OK....not great...not bad...Just Ok. when i first signed up 3 years ago it was brilliant. i was getting speeds of double 8 meg. now my average is about a 1/4 of 8meg (200kbs) its still fast at silly O Clock where i can get 8ish meg or more but this isn`t when i want to be using my computer. the equipement they supply is absolute ****. the home Hub is a very cheaply made attempt of a netgear router copy and isn`t worth even opening the box for. If you must use bt supplied equipement go for one of the voyager series routers and stay well clear of the home hub. They are made by Alcatel (remember the crap mobiles they made in the late 90`s) and desguised as Thompson speedtouch. (makes u wonder whats in there exchanges) mt by limit is 8meg but sky can give me 16meg down the same line..strange??!? If you live in a cable area virgin/ntl/ is prob your best bet....but then there is there crap tv to got with it
| by Michael, 06 June 2007 | did you find this review helpful? (1) |
|
In response to Jim - you are clueless - don't slag off a company when you don't actually know the first thing about the subject matter in hand. What speeds exactly are you expecting to download at? 300Kbps is pretty respectable on 8Mb.
| by J V Cooper, 03 June 2007 | did you find this review helpful? (0) |
|
Incredibly slow of an evening, making it unusable. So slow it cannot even connect to the BT speed test site. Paying a lot of money for 8mb, and struggling to get 48 kbps is a bad expensive joke. I am being robbed, and am looking for another provider. Forget the wi-fi, call for help and spend half an hour basically switching it on and off. 2 days later, not working again. Connect the cable, at least it keeps the slow speed going.
| by jim, 28 May 2007 | did you find this review helpful? (2) |
|
BT broadband is an absolute joke. The advert says up to 8mb. The line test i took before i signed up said i'd get 6.5mb. And providing nobody else in my immidiate vicinity is using it - i can. The problem is that a lot of other people in my area have BT broadband which means during evenings (when i and everybody else want to use it) my download speed averages around 300kps. Nowhere in the world (not even by BT's very loose definitation) does that qualify as broadband. How do they get away with this? Just because at random moments in time i CAN get 6.5mb - surely the fact that it is normally able to only achieve 5% of that speed must be breaching a service level agreement. It's not like i am the only one - it looks like a common phenominom. According to a friend of mine on VIrgin he usually gets the advertised speed. In Japan i was paying £15per month for 24mb and my connection often exceeded that (i dont know how!) For £30 per month in the UK i get on around 1/100 of that.....
| by Ernie, 27 May 2007 | did you find this review helpful? (1) |
|
Since going over to broadband, couldnt be more happier, checked out other providers first but settled on BT, as we have a BT landline it made sense. Yes the router crashes on the odd occassion but switch it off leave for a couple of minutes switch it back on and runs fine. Little tip. Turn on router before switching on PC. do same in reverse. (only if you have to reset router) I only had to call helpline once.very prompt they called me back when they said they would. Highly recommended. Not sure if I want to go WI-FI though. scared of hackers etc. I am not a youngster (62) so very hapy with service and ease of set up. Even I managed it.
| by deecee, 26 May 2007 | did you find this review helpful? (0) |
|
had/not bt broadband since may 2006 mega trouble all time/no broadband for 2/1/2mnths appalling service they upgraded us to a faster service and the speed is like dial up, at only 451kbps which is 25 %what it was before the upgrade and it is rubbish
| by Alan Darbin, 17 May 2007 | did you find this review helpful? (0) |
|
what problemms havent i had since going over to bt, the hub will stop talking to one of my computers art random and wont do anything till i restart, doesnt like my mac at all!!! with constant slow pages and failing if i dare to refresh two at the same time, however i have the sollution to the time and date on the phone - it takes it from the hub so you need to go in to advances and set it ideally put a time server in one of the slots ntp.euro.apple.com works quite well bt has there own i would have expected that done also you have to log in and select summer time it doesnt do it itself!! over all i hat e the thing. i was with F2S befor not a problem and im sure i had a faster connection at 2m. i have asked multiple times for a new hub with a basic no and little understanding of the problems. your having proble,ms with your wireless connection stablity and it doesnt happen with a cable well thats the microfilter!!!!! i dont fink so!
| by Michelle - Fife, 16 May 2007 | did you find this review helpful? (1) |
|
Terrible donwload speed, no one want to deal with you, pass you from dept to dept and no-one speaks english. As soon as my contract is up i'm leaving, only a few months to go. i asked to downgrade and usually this is free if you have been with them 6 months but they wanted £30!!! BT hub is rubbish as are the phones. If i were you, go for someone better. I was cheaper before and had a better service. Im not looking forward to disconnecting, i have previously been with bt and it took me weeks to get disconnected, they kept saying it hadn't went through and blaming the previous person and i kept being charged. All in all not happy with them at all.
| by D.Martin,worthing., 10 May 2007 | did you find this review helpful? (0) |
|
Bt broadband is a good service when it wants to be but as i noticed above someone has had same prob as me.Was getting speed test results from speedtest.net and bandwidthplace of only 250-450kbps which is pretty bad for toatal broadband 8meg.phoned bt was on phone for 3 hrs to english woman who eventually made me flash driver software onto router.After this it worked and now at peak times i have the problem of falling to 1.5mb which is less than i ever got with AOL.when it does work though it is a good service and no complaints about the wireless ps3 and pc hooked up.One thing that does annoy me as stated above the poxy hub phones never keep date and time and always display update available.In a way wish i had gone to NTL as now they giving 20meg :-( but still ill settle with this a bit longer i guess.Bloody contracts!!!oh and how can you bitch and moan when you`ve rated it with a thumbs up lmao
| by mysteryreviewer, 07 May 2007 | did you find this review helpful? (0) |
|
Excellent! If your on a Mac like I am, all the equipment and software provided works with a Mac. Had a problem with the HomeHub, but they sent a replacement no questions asked really and now it's back up and running. It might work out a bit more expensive than other providers but its reliable and great telephone support!
| by spike, 06 May 2007 | did you find this review helpful? (0) |
|
Joined bt in feb 07, migrating from AOL gold to BT option 1 as a "treat". The service has not lived up to expectation and the bandwidth is heavily throttled by the ISP. The best connection speed I have achieved is 1/2 a megabit when browsing pages. If you like P2P software then this is not the ISP for you. Any access to P2P ports / channels is heavily throttled making it worthless. In order to achieve this it implies that BT are monitoring the activity of its customers - taking away the spirit of the internet & broadband somewhat. All together a disapointment and if you have a problem, dont bother ringing as the call centre is in India and no one understands you when you ring which means you can not comlpain! Im stuck in an 18 month contract, run while you can and find a decent ISP thats a little less red army!!!!!!!!!!!!
| by rubbish., 28 April 2007 | did you find this review helpful? (0) |
|
it was rubbish, they guaranteed 8mbps, i'm still on 2.2mbps, then they start saying that our area wasn't supported by 8mbps, considering that someone up the road is on 8mbps internet, i could tell they where lying, lay S.O.B's
| by jambo, 23 April 2007 | did you find this review helpful? (0) |
|
i've had option 3 for 3 years now. for the last 6 months i have had problems connecting and over the last 4 days i get no 'net connection at all: they don't have a scoobie: they keep passing me to other departments: i am an the highest possible priority to sort my problems out but i don't really expect them even to phone me. funny thing is i threatened to leave them and 5 minutes later i got a phone call from a bt guy in scotland. for 3 years i've asked the indian call centre for a uk number to phone. customer service is absolutely deplorable. they promise to phone back and don't.
| by ehm1980, 17 April 2007 | did you find this review helpful? (1) |
|
Had many problems with BT Broadband since getting it in August 2006. Had to call service centre several times, where the call handlers are all foreign, and cannot understand what I am saying and vice versa. They also appear to have no idea how to fix the problems, so I have spent hours on the phone to them, resulting in large bt phone bills. They have sent me out 3 wrong set up discs, and a new Home Hub, which still hasn't solved many problems. As soon as my 12 month contract is up, I will be cancelling my BT Broadband service. Shocking service all round.
| by pinsharp, 17 April 2007 | did you find this review helpful? (2) |
|
Had BT 8 meg Broadband for about 12 months. It was great at first, but now I frequently find I can't get connected. Problems only seem to happen at peak times. At all other times it's fine. I called their support number and got put through to Indian call centre who told me it was a problem with "static on the line" and told me to disconnect everything from my BT Voyager router, wait 2 mins, then try to reconnect. This procedure works sometimes, but often it doesn't. The guy in the call centre couldn't explain why static would only occur at peak times. My theory is that BT are running out of bandwidth/capacity at my local exchange, but don't want to tell customers this.
| by Andy, 15 April 2007 | did you find this review helpful? (0) |
|
I've been with BT for years and years now...if you don't have to ring them, great...if you do and you're no technical dont bother...you probably know more than they do. Homehub? chuck it in the bin...always loses signal, range is shocking. Good speeds all the time! cn peek at 850kb/s at silly-o-clock :-)
| by David J Lewis from Brightlingsea, 07 April 2007 | did you find this review helpful? (1) |
|
Loaded up OK but could not download supplied anti-virus & firewall. Spoke to very nice lady in India, took her 2.5 hours to download software, all working OK. I personally gave up on WiFi for my & daughter's PCs (lost signal connections etc) but eventually recognised my laptop settings. All in all not a bad system.
| by Dangerous Bob, 25 March 2007 | did you find this review helpful? | |