Sky broadband

By George | 11 Dec 2008 10:10

Shocking service and unbelievably unreliable. technicians hav not got a clue what they are talking about. there just reading off of a screen. Within a week the broadband will drop out several times usually right in between an intense online game of call of duty on the ps3. Im moving to O2 especially now they have increased their prices by £5!!!

By Don | 07 Dec 2008 21:55

When I moved house I had problems with broadband dropping, I contacted SKY and the service was rearly poor, I had to repeat every test and try the same thing over and over again. They are also very difficult to get on the phone. Eventually the problem was identified by BT with my telephone line, we live a long way from the exchange. As the problem had gone for several months without a service, SKY offered us a full refund (we could not use the internet), this refund would be given when we were satisified with the service. Eventually BT made a difference, still not very good, but a lot better. However when it came to the refund SKY refused to pay up the full refund promised and only gave us 50% of what was due. There has been several emails to and from SKY but they have lost the early file notes and the staff who we now speak to only refer to the notes they have and refuse to pay what was promised by other staff. My advice is to go with somebody else and not with SKY.

By Bri | 10 Nov 2008 11:45

I'm on the Mid (8mb) service and it's terrible! Alot of the time the page expires before it loads up, i often get "this page cannot be displayed" on screen then i have to refresh the page a few times to get it back. It's Slooooowww. I NEVER get above HALF a meg download speed no matter what time i surf the net. Sent service message yesterday, still no reply! Almost at the end of my contract, CANT WAIT!. Been on almost all the main ISP's and this is by far the worst ever. AVOID LIKE THE PLAGUE!

By Lorraine | 09 Nov 2008 23:43

Have just left Bulldog/Pipex/Tiscali! What a relief, have joined Sky, absolutely brilliant service.

By hj | 07 Nov 2008 12:44

every1 go for the virgin broadband as they offr it on fibre optic cable.. Rock on! love the gaming on the net.

By Scott Edwards | 24 Oct 2008 14:28

I have Sky Mid (8mb) and am very happy with the service. I get an average of about 7mb out of it and it is very stable. If you are a gamer you can request that they reduce the "Max Delay" to improve pings. My pings in most games are below 30ms and in some UK servers below 20ms. Before you blame the broadband provider - check your extension wiring and your filter. I work in IT and constantly get asked around to friends/family to sort their connection out. In most cases a high quality filter has improved the speed vastly and BT do an "iPlate" which can sort problems with extension cabling out. All in all, it is a good service and I recommend it (especially if you fancy their TV package)

By Jordan | 06 Sep 2008 15:03

I have had sky broadband for ages now and at first it was great but now my internet keeps going down every 2 minsutes and taking 10 minutes to get back up my router is just in next room and my sisters has no problem and she is further away i dont know what it is but i would highly suggest u do NOT go with sky as for months it has been like this with no change and for 10 pound a month it is a absoulte waste

By HR | 31 Aug 2008 01:44

yea for the people that have problem getting into the router the default name and password is Name: admin Password: sky